Refund & Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to submit the receipt or proof of purchase.
To start a return, you can contact us at info@rbmksa.com. Please note that returns will need to be sent to the following address RBM Technical Center 1s floor Khalid Bin Waleed Street, Jeddah, Kingdom of Saudi Arabia.

If your return is accepted, we’ll send you a return shipping confirmation, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@rbmksa.com

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rbmksa.com

Exceptions / non-returnable items

Certain items cannot be returned, such as software licenses (such as Adobe Suite, MS Office, and antivirus), server parts, and custom products (such as Gaming PCs). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so that we can evaluate and solve the issue.

Warranty Policy

General

• All electronic devices at the RBM COMPUTER  have a warranty period of 2 years by the manufacturer, except for some devices whose warranty is specified by the manufacturer for one year
• Private electronic devices in the business category are under warranty for one, two, or three years by the manufacturer.
• To benefit from the warranty services, please bring the original purchase invoice to match the serial number of the product, provided that the serial number is mentioned on the device and has not been removed, and to ensure that the warranty period is valid.
• The warranty for the attached accessories is explained in the warranty manual for the product, or it is one year in the absence of information in the warranty manual.

The devices assembled by the customer (gaming devices) 

• The warranty is only on the internal parts by the manufacturer or from the
•  RBM COMPUTER  and attempts to repair them by unauthorized parties will void the warranty service.
• Warranty of the product and the quality of workmanship is provided by the manufacturer and is subject to the manufacturer’s policies as described in the warranty manual for the product or the manufacturer’s website. To obtain warranty and maintenance services, the customer can communicate with the warranty service provider directly to obtain the required service, following the rules and regulations.
• Warranty and maintenance services provided by the manufacturer are not considered the responsibility of the RBM COMPUTER  and this includes the availability of spare parts, repair time, and quality of service.
• The customer must visit the warranty service provider to obtain the services directly and bring the original invoice.
• The warranty covers the service of repair or replacement of spare parts for free in the event of a manufacturing defect. The warranty does not mean the replacement of the product or the return of its value.

Scenarios not acceptable under Warranty:

• Misuse of the product or failure to comply with the instructions for use in the product manual or the instructions referred to on the internet and digital pages when activating the device.
• Breaks, blows, cuts, or exposure of the product to external factors such as liquids, moisture, or high heat.
• Attempts to repair or maintenance operations by parties not approved by the manufacturer, or the use of spare parts not approved by the Standards and Metrology Authority.
• Scanning operating system files, partitions of the hard disk, or failures caused by viruses.
• The warranty service provider is not responsible for the loss of any pre-installed software on the device.
• In the event of discovering any internal defect or damage to the device that was not reported at the time of delivery, the warranty service provider is not responsible for it.
• It is not the responsibility of the warranty service provider to return the additions or modifications that were made to the device, such as screen stickers or the outer frame, if the part connected to the modification was replaced or if the device was replaced during the maintenance process.
• The full responsibility towards the customer remains with the warranty service provider, and RBM COMPUTER  is not responsible for the quality of the warranty service provided, the time required for repair by the warranty service provider, repair costs, or the availability of spare parts.

The period required to obtain data or approval from the customer is not counted as part of the repair time, and this includes: 

• Obtaining a PIN or password to unlock the device.
• Pay the amounts related to the repair (if any).
• Obtaining the customer’s consent to take a specific action, such as requesting a part for an out-of-warranty repair.
• The time it took the customer to bring in accessories that need to be checked, such as the electrical adapter, battery, or charger cord.

Please Note:

Any devices not received by the customer will be disposed of after three months of notifying the customer of the possibility of receiving the device from the warranty service provider or RBM COMPUTER